Privacy & Terms

Who we are

The Pilates Cave is a private Reformer Pilates studio at 105 Cagle Rd, Brandon, FL 33511, run by Meg. This booking site is how you reserve a session, buy a pack and manage your bookings. If anything here is unclear, call or text (813) 909-3075.

What we collect

• Your name, email and phone number — typed in at checkout.
• Your card — entered into a secure form run by Square, our payment processor. The card number goes straight to Square; we never see or store full card numbers. We keep only the brand and last four digits (e.g. "Visa ·· 1234") so you can recognise the card on file.
• Your bookings and payments — the sessions you book, cancel or miss, and the charges and refunds that go with them.
• Your signed waiver — the name you typed, the date and time, and the internet address it was signed from, so we can show it was you.
• Your texting choice — whether you ticked the "text me" box, and when.

How we use it

• To hold your booking and pair semi-private partners.
• To charge, refund and send receipts for your sessions and packs.
• To send booking confirmations, a reminder the day before, cancellation notices and your punch-card link.
• To keep the studio schedule and records straight.

We do not sell your information. We do not share it with anyone except the services that make the site work (Square for payments, our email and text providers for messages), and only for those purposes.

Email

Every booking, cancellation, pack purchase and reload comes with an email so you have a record and a link to manage it. A reminder goes out before each session. These are transactional messages — they go with the booking — so there is no marketing newsletter to unsubscribe from. If you don't want the reminders, tell us and we'll turn them off for you.

Cookies

The booking pages set no cookies and use no trackers or analytics. The only cookie on this site is the sign-in cookie for the studio's own admin screen, which never touches a client. Square's payment form may set its own cookies to run securely; see Square's privacy notice.

How long we keep it

Booking and payment records are kept while you are a client and for as long as we need them for bookkeeping and tax purposes (generally seven years). Your signed waiver is kept for as long as you train with us plus the period needed to defend a claim. Texting opt-outs are kept so we never text you again by mistake. Ask us to delete your account and we will remove anything we are not legally required to keep.

Your choices & contact

Want to see, correct or delete what we hold about you, or stop reminders? Call or text (813) 909-3075, or message @thepilates.cave. Mail: The Pilates Cave, 105 Cagle Rd, Brandon, FL 33511.

If this policy changes, the new version will be posted here with a new date.

Booking & payment

Payment at booking is what holds your spot. When you book a Private ($70) or a Semi-private seat ($45 per person) you pay then and there through Square, and the time is yours. A booking without payment is not a booking. Prices are shown on the booking page and may change; the price you paid is the price you keep.

Each confirmation includes a personal manage link. Use it to view, add to your calendar or cancel your session.

12-hour cancellation

Cancel at least 12 hours before your session starts and you get a full refund to the same card (or, for a pack session, the credit goes back on your card).

Cancel later than that, or miss the session, and the full session price is kept (a pack session uses the credit). The time was held for you, and it is too late to fill it.

If the studio has to cancel, you are refunded in full or re-booked, your choice.

Semi-private sessions

A semi-private is two people in the room at $45 each. Book one seat and the other seat stays open for a partner right up to start time. If nobody has joined when the session starts, it runs as your private and the difference ($25) is charged to the card you booked with. You still get the full session, just with the room to yourself.

If your partner cancels on time, you are back to one open seat under the same rule. Partners who book the same hour are paired automatically.

Packs & punch cards

Session packs are paid in full up front and give you a set number of credits on a personal punch-card link. Credits expire 90 days after purchase and are not refundable once bought, except where the studio closes permanently. Credits are for the person named on the pack. Cancel a pack session outside the 12-hour window and the credit returns; inside the window the credit is used.

Standing times ("every Tuesday at 9") are booked ahead from your credits while you have them; skip a week by cancelling that one session.

Cash clients

Longtime clients who pay in the studio may be given a code to use in place of a card. A code booking holds the spot exactly like a paid one and the same 12-hour policy applies — a late cancel or no-show is owed at your next visit.

Waiver

Before your first session you sign the studio's release of liability by typing your full name at checkout. It covers every session you book with us until it is withdrawn or replaced. Tell your instructor about any injury, condition or pregnancy that could affect you, and stop if anything hurts. Read it again any time from the checkout screen.

Refunds

Refunds go back to the card you paid with, usually within 5–10 business days depending on your bank. On-time cancellations are refunded automatically. Late cancellations and no-shows are not refunded, but if something went genuinely wrong, call us — we are a small studio and we talk to people.

Questions

Call or text (813) 909-3075. These terms are governed by the laws of the State of Florida. If a part of them can't be enforced, the rest still stands.